Privacy Policy

This Privacy Policy describes the ways we collect, use, store, share, protect and manage personal information gathered from visitors and customers who browse our website, create accounts, submit orders, sign up for newsletters, and interact with our digital services. This Privacy Policy applies to all personal data collected through our website and related online channels. By accessing, browsing and using our website, you acknowledge that you have read, understood and consent to the practices described within this Privacy Policy. If you do not agree with the terms of this Privacy Policy, you must not use our website. We can modify, update or revise this Privacy Policy at any time, and revised versions will be posted on this page. Continued website use after publication of updates indicates your acceptance of the new Privacy Policy terms.

1. Information We Collect

We collect two broad categories of information from users: personal identifiable information, and non-personal aggregated data. Personal identifiable information is data that can be used to identify you as an individual. We collect personal information when you voluntarily provide it to us. This includes information entered during checkout, account creation, newsletter subscription, customer support inquiries, and form submissions on our Contact page.

Personal information we may collect includes your full legal name, email address, physical delivery address, billing address, phone number, payment transaction details, order history, product preferences, communications sent to our support team, and newsletter preferences. When you make a purchase, we receive payment details from your payment processor. We do not store full credit card numbers, card verification codes or complete banking details on our servers. Payment processing is handled by secure third-party payment service providers who maintain their own privacy and security policies.

Non-personal information is automatically collected as you navigate our website. This data cannot identify you individually. Automatically collected non-personal data includes your device type, operating system, web browser type, browser language settings, IP address, website entry and exit pages, clickstream behavior, pages viewed, time spent on each page, referring website addresses, date and time of your site visit, and general geographic region derived from your IP address. We also use cookies, web beacons, pixel tags and similar tracking technologies to gather non-personal browsing data.

2. How We Use Collected Information

We use the personal information we collect to fulfill and manage your orders. This includes processing payment, verifying order details, arranging global shipping, generating customs documentation, sending shipping confirmations, tracking updates, order notifications, and handling returns, refunds and customer support requests through our Contact page. We use your contact information to respond to your questions, address complaints, resolve product issues, and communicate important updates about your purchases.

We may use your email address to send optional newsletter updates, new scent announcements, collection launches, editorial journal content, promotional offers, and event notifications. You may unsubscribe from marketing email communications at any time by clicking the unsubscribe link located at the bottom of every marketing email we send. Unsubscribing from marketing emails will not stop essential transactional emails related to your existing orders, shipping alerts, return communications or support ticket updates. Those operational emails are required to fulfill your purchase.

We use non-personal browsing data and aggregated analytics to understand visitor behavior, improve website functionality, optimize page layout, refine product presentation, test user experience improvements, identify technical website errors, evaluate marketing performance, and understand which collections and products resonate most with our visitors. Aggregated anonymized data may be used for internal business analysis, product development and site optimization. This anonymized data cannot be linked back to any individual user.

We may use your personal information to comply with legal obligations, respond to valid legal requests, court orders, regulatory inquiries, prevent fraud, detect unauthorized account activity, protect our website security, defend our legal rights, and enforce our website policies including Terms of Use and Terms of Purchase.

3. Cookies & Tracking Technologies

Our website uses cookies. Cookies are small text files saved to your device when you visit web pages. Cookies help us remember your preferences, keep your shopping cart active, authenticate sessions, analyze website traffic, and support marketing functions. There are different cookie types: essential cookies required for basic website operation; functional cookies that save your preferences; analytics cookies that collect anonymous visitor statistics; and marketing cookies used for targeted advertising.

You can manage or disable cookies through your web browser settings. Disabling essential cookies may break core website functions such as shopping cart, checkout and account login. Web beacons and pixel tags are small invisible image files embedded within web pages and email messages. These tools help us understand email open rates, page visits and campaign performance. You may disable pixel tracking by adjusting browser settings or disabling image loading in your email client.

4. Sharing Your Personal Information

We do not sell your personal identifiable information to third parties for commercial purposes. We may share your personal data with trusted third-party service providers who perform business functions on our behalf, but only as necessary to complete services for you. These service providers are contractually obligated to protect your personal information and are prohibited from using your data for any unrelated purposes.

Third-party recipients can include payment processors, shipping carriers, customs brokerage providers, email delivery platforms, website hosting providers, cloud storage services, fraud detection vendors, customer support tools, analytics providers and IT maintenance contractors. We share only the minimum information required for each service provider to complete their assigned task. For example, we share your delivery name and address with our shipping carrier solely to deliver your purchased goods to you.

We may disclose your personal information if required by law, court order, government regulatory request, or to protect our legal rights, property, safety, or the safety of our customers and the public. We may also transfer personal data in the event of a business merger, acquisition, asset sale or company reorganization. Any such transfer will remain governed by this Privacy Policy unless legally required otherwise.

5. Data Security

We implement industry-standard administrative, technical and physical security safeguards designed to protect your personal information from unauthorized access, loss, theft, alteration, disclosure or destruction. Security measures include encrypted data transmission, secure website hosting, access controls for internal staff, regular security monitoring, and periodic system updates. However, no internet data transmission or digital storage system can be guaranteed to be one hundred percent secure. We cannot eliminate all risk of data breach, hacking or unauthorized access. You transmit personal information to our website at your own risk. You are responsible for protecting your account login credentials, passwords and device access. Notify us immediately through our Contact page if you believe your account or personal information has been compromised.

6. Data Retention

We retain your personal information for as long as reasonably necessary to fulfill the purposes for which it was collected. For order data, we keep records of your purchases for the period required to complete shipping, returns, refunds, customer support, warranty handling, tax accounting and legal record keeping requirements. After retention is no longer required, your personal data will be securely deleted, anonymized or archived in accordance with applicable law. If you subscribe to our newsletter, we keep your email address in our marketing list until you choose to unsubscribe. After unsubscribing, we maintain a suppression record to ensure we do not send future marketing emails to that address.

7. California Consumer Privacy Rights (CCPA / CPRA)

If you are a resident of California, you hold specific rights under California consumer privacy law. You have the right to request access to the personal information we have collected about you, request deletion of your personal information, request correction of inaccurate personal data, and opt out of the sale or sharing of your personal information for cross-context behavioral advertising. California residents will not face discrimination or receive a lower level of service for exercising their privacy rights. You may submit privacy right requests via our Contact page. We will verify your identity before responding to data access or deletion requests.

8. Other Regional Privacy Rights

Users located outside the United States may have privacy rights under their local data protection laws. All requests related to data access, correction or deletion can be submitted through our Contact page. We will evaluate each request in accordance with applicable law.

9. Children’s Privacy

Our website and products are intended for adult users aged eighteen years or older. We do not knowingly collect personal information from children under the age of eighteen. If you become aware that a child has submitted personal data to us without parental consent, please contact us through our Contact page so we can remove that information.

10. External Links

Our website may contain hyperlinks leading to external third-party websites. We have no control over those external sites, their content, privacy practices or data policies. This Privacy Policy applies only to our own website. When you click to leave our site and visit another web property, you become subject to the privacy policy of that third-party website. We encourage you to read the privacy policy of every external site you visit.

11. Policy Updates

This Privacy Policy may be revised at any time. When changes are made, we will update the page and publish the revised text. Your continued use of our website after publication of changes means you accept the updated Privacy Policy. If you have any questions about data collection, data usage or your privacy rights, please contact us via the Contact page.