Refund Policy

This Refund Policy establishes the terms, conditions, procedures and eligibility rules for returns, exchanges and refunds for all products purchased through our website. Every customer who completes an order on our site confirms they have read, understood, and agreed to this Refund Policy before finalizing their purchase. We maintain the authority to revise, update, amend or adjust this Refund Policy at any moment, and all changes take effect immediately once published on this website. When you continue using our website and submit new orders after updates to this policy, you accept the modified terms. It is your duty to review this Refund Policy regularly to stay informed of any changes.

1. Return Eligibility & 60-Day Return Window

We offer a sixty-day return window for most products sold on our website. The return window commences on the date your package is marked as delivered by the shipping carrier. You must initiate your return request within this sixty-day period by submitting a request through our Contact page. Return requests submitted after the sixty-day window expires will not be accepted under any circumstances. Extensions to the return window are not granted, even for reasons such as delayed opening of the package, travel, illness or other personal circumstances. We encourage customers to inspect their products promptly after delivery to confirm satisfaction and identify any defects or damage while still within the valid return period.

To qualify for return consideration, returned goods must satisfy multiple conditions. Items must be returned in their original condition, with original packaging, boxes, caps, seals, labels and accessories included. Products must not be excessively used, contaminated, damaged by the customer, altered or tampered with. Opened perfume bottles, candles, body care and grooming items may still be eligible for return if the product remains in good condition and has not been heavily used or contaminated. We reserve the right to inspect all returned merchandise upon arrival at our return facility and determine eligibility. If returned items arrive damaged, soiled, missing packaging, or degraded due to customer use, we hold the right to reject your return request and send the product back to you at your cost.

Certain product categories are non-returnable for hygiene and safety reasons. Discovery samples, single-use testers, personalized custom-blended fragrances, clearance final sale goods, and gift cards are non-refundable and non-returnable. Non-returnable items will be clearly noted on their respective product pages. If you receive damaged or defective non-returnable goods, you may still submit a damage claim within the sixty-day window following our claim process.

2. Return Submission Process

All return requests must start by contacting our customer support team through the Contact page on our website. When submitting your request, you must provide your order number, full name, email address used for purchase, items you wish to return, and a brief explanation for your return. You may also be asked to provide photographs of the items and packaging to assist our team in evaluating your request. Our support team will review your submission and respond with return instructions, including the authorized return shipping address and any required reference codes to attach to your return parcel. Do not send returns to any address other than the address provided by our support team. Parcels sent to incorrect addresses will not be processed and may be lost or discarded, and we will not issue refunds for misdirected return shipments.

You are responsible for the cost of shipping the returned goods back to our return facility. Our global free shipping benefit covers outbound delivery to you, but does not cover return shipping charges for items you elect to send back. We strongly recommend using a trackable shipping service for your return package and retaining your tracking receipt until your refund is fully processed. We cannot issue refunds for returned parcels that are lost or stolen while in transit back to us, unless you can provide valid carrier proof of delivery confirming we received the returned package.

Once we receive and inspect your returned merchandise, our quality team will assess condition and confirm whether your return meets eligibility criteria. This inspection step takes time and must be completed before refund processing can begin.

3. Refund Processing & 5–10 Business Day Refund Timeline

Approved refunds will be issued within five to ten business days after our team completes inspection of your returned items and confirms eligibility. Refunds are processed back to the original payment method you used during checkout. The speed at which the funds appear in your account is controlled by your bank, credit card company or payment processor, and can take additional business days beyond our five to ten business day processing window. We have no control over internal bank processing timelines.

Refunds will be issued in United States Dollars, matching the currency of your original purchase. Partial refunds are possible if you return only some items from your order. Original outbound shipping and duty costs that we covered for your order will not be deducted from your refund amount for approved returns. If your return is rejected because products fail inspection, no refund will be issued, and we may arrange to ship the items back to you at your expense.

4. Damaged, Defective or Incorrect Items

If you receive damaged, broken, leaking, defective, or incorrect items, you must notify us via the Contact page within the sixty-day return window. You need to submit clear photos showing the shipping box, packaging materials, and the damaged or wrong merchandise. Our team will review your evidence and determine appropriate resolution options, which may include refund, replacement product, or partial credit. In cases of damaged goods, we may not require you to ship the broken items back to us, at our discretion. This will be communicated to you in our response to your claim.

5. Order Cancellation Prior To Shipment

You may request order cancellation before your package has been shipped out from our facility. Submit cancellation requests through the Contact page. If cancellation is approved before shipment, we will initiate a full refund, which will follow our standard five to ten business day processing timeline. Once your order has been shipped, cancellation is no longer possible, and you must follow the return process outlined above if you wish to return the items after delivery.

6. Exchanges

We offer product exchanges subject to inventory availability. Exchange requests must be initiated within the sixty-day return window through our Contact page. The exchange process begins by submitting a return request for the original item. Once your returned product is received, inspected and approved, we will arrange shipment of your replacement item. If the replacement product has a different price, we will process price adjustments accordingly. If the desired replacement product is out of stock, we will offer you the option of a refund instead. Exchange outbound shipment is covered under our global free shipping terms.

7. Refund Denial Scenarios

We reserve the right to deny refund requests in multiple situations. Refunds may be denied if your return request was submitted after the sixty-day return window expires; if returned goods arrive heavily used, contaminated, damaged by customer misuse, missing components or packaging; if items are non-returnable final sale goods; if you cannot provide tracking proof that we received your returned parcel; if your product damage was caused after delivery by improper storage, accidents, heat exposure, misuse or neglect; or if there is evidence of tampering with product seals or formulations. If we deny your refund request, we will send you a written explanation of the reason for denial.

8. Chargebacks

When you place an order with us, you authorize payment for your purchase. Filing an unauthorized chargeback dispute with your payment provider without first contacting us to resolve your issue through our return and support channels is not permitted. We will contest chargebacks where customers have not made reasonable attempts to resolve their concern directly with us. If a chargeback is filed unfairly, we may collect administrative fees, restrict future ordering privileges, and retain the right to pursue available remedies. We encourage all customers to reach out to our Contact page first for any issues with your order, as most concerns can be resolved without chargeback proceedings.

9. Policy Amendments

We may update this Refund Policy at any time. Updated terms will be published directly on this page. Your continued use of our website and placing orders after policy changes means you accept the revised Refund Policy. If you have questions regarding returns, refunds, eligibility or claim procedures, please get in touch with our support team on the Contact page.