Shipping Policy

This Shipping Policy governs all orders placed through our website. All customers who submit an order on our site acknowledge that they have read, understood, and agree to the terms outlined within this Shipping Policy before completing purchase. We reserve the right to revise, modify, update or adjust this Shipping Policy at any time, and any changes will become effective immediately once published on our website. Continued use of our website and placement of new orders after such updates constitutes your acceptance of the revised Shipping Policy. It is your responsibility to review this Shipping Policy periodically for any adjustments.

1. Order Processing Timeline

Once you successfully submit your order and payment is fully authorized and verified, your order enters our processing queue. Our standard processing window is one to three business days. Business days are defined as Monday through Friday, excluding recognized public holidays. Processing time does not include shipping transit time. Processing covers multiple necessary steps: order validation, inventory confirmation, product inspection, careful packaging, label generation, and handoff to our selected global shipping carrier.

We perform quality checks on every product before packaging. For fragrance, candle, body and grooming products, our team verifies condition, integrity of seals, bottle caps, packaging and labeling to reduce the risk of damaged goods arriving at your address. This quality inspection step is part of our commitment to craftsmanship and customer experience. During high-volume promotional periods, processing may experience minor delays, though we always work diligently to remain within our one to three business day processing window. In rare cases where inventory discrepancies occur, we will reach out to you via the email address provided during checkout to discuss available options, including order cancellation, partial shipment or product substitution where applicable. You are responsible for ensuring that your name, delivery address, email address and contact information entered at checkout are accurate and complete. Errors in address information provided by the customer may result in delivery delays, returned packages or lost shipments, and we are not liable for complications caused by incorrect address details submitted during checkout.

2. Global Shipping, Free Shipping & Customs / Duties

We offer global free shipping for every order placed through our website. There are no shipping charges added to your checkout total regardless of your delivery country or region. We cover all freight costs associated with transporting your parcel from our facility to your designated delivery address. In addition to covering shipping fees, we bear all applicable customs duties, import taxes, tariffs and any related customs clearance fees for your shipment. You will not receive separate invoices, collection notices or additional charges from customs authorities or carriers for your order. All duty and tax obligations are assumed by us. This means the final price you see at checkout in United States Dollars is the complete amount you pay for your purchase. No hidden fees will be requested after checkout.

It is important to note that while we accept financial responsibility for all tariffs and import fees, local customs authorities in your destination country retain the right to inspect packages as part of their standard regulatory procedures. Customs inspection timelines are outside of our direct control and may occasionally extend overall delivery time. We cannot guarantee that customs will not open or examine parcels, though we work closely with our carriers to ensure all required documentation is properly prepared, filed and attached to every shipment to facilitate smooth clearance. We comply fully with international shipping regulations and declare all items accurately on customs documentation.

3. Estimated Delivery Timeframes

After your order finishes processing and is handed over to the shipping carrier, the estimated total delivery timeframe is six to twelve business days. This estimate combines carrier transit time and standard customs clearance processing for global shipments. Estimated delivery dates are projections and not guaranteed arrival dates. Multiple external factors can impact actual delivery speed, including customs inspection delays, regional carrier backlogs, weather disruptions, transportation network interruptions, local public holidays, temporary logistical restrictions in destination regions, and unforeseen carrier operational issues. We do not accept liability for delivery delays caused by circumstances outside our reasonable control.

Once your package departs our facility, we will send a shipping confirmation email containing tracking information. You may use the tracking number provided to monitor the progress of your shipment directly on the carrier tracking portal. Tracking updates may not refresh in real time; there can be gaps between carrier scans, especially while parcels are in transit between countries or held for customs review. If tracking shows no movement for an extended period, you may contact our customer support team through our Contact page to open an investigation with the carrier. Our support team will work with the shipping provider to locate delayed parcels, but we cannot accelerate customs clearance procedures.

4. Delivery Address & Delivery Acceptance

You must provide a full, valid delivery address at checkout. We ship to residential addresses and commercial addresses in eligible countries. We do not ship to PO boxes in certain regions, and you are responsible for confirming whether your selected address type can receive international parcels before ordering. Most carriers will attempt delivery to the address provided. Some deliveries may require a signature upon receipt, depending on destination country rules and carrier requirements. If no one is available to sign for the package at the time of delivery attempt, the carrier may leave a notice for pickup at a local carrier location, reattempt delivery on another day, or return the parcel to sender. If a package is returned to us due to failed delivery, incorrect address, refusal of delivery by the recipient, or unclaimed parcel, we may assess return handling fees, or we may offer re-delivery options at our discretion.

5. Damaged, Lost or Missing Parcels

We take great care to package our glass bottles, candles and fragrance products with protective packaging materials to prevent breakage during international transit. Despite careful packaging, damage can occasionally occur while packages are in carrier custody. If your parcel arrives with exterior damage, broken containers, leaking liquid, missing items or damaged goods, you must notify our customer support team through our Contact page promptly upon receiving the package. You will need to provide clear photographs of the outer shipping box, packaging materials, damaged products and all contents inside the package. Our team will review your submission and guide you through next steps per our Refund Policy.

Claims for lost parcels require a waiting period aligned with carrier investigation protocols. Once the carrier confirms the package is lost in transit, we will work with you to arrange a replacement shipment or refund, subject to our policy terms. We cannot approve damage or loss claims without sufficient photographic evidence. Claims must be submitted within the required window after delivery attempt. We reserve the right to deny claims where there is insufficient evidence or where damage arose after delivery completion.

6. Shipping Restrictions & Prohibited Regions

Certain countries and territories have restrictions on importing liquid fragrance, alcohol-containing perfumes, candles and cosmetic goods. We reserve the right to suspend shipping to any location at any time if local import laws, carrier rules or safety regulations prevent us from reliably delivering products. It remains your responsibility to verify that importing fragrance, cosmetic and candle products is permitted within your country or territory before placing your order. If local laws prohibit receipt of the items you ordered, we are not responsible for seized, confiscated or destroyed packages by local authorities. In such scenarios, refunds will be handled according to our Refund Policy.

7. Order Modification & Cancellation Before Shipment

After order submission, you may request order cancellation or address modification only while your order remains in processing status and before it has been released to the shipping carrier. Once the package is transferred to the carrier, we cannot intercept, reroute or cancel the shipment. All cancellation or address change requests must be submitted via our Contact page support channel. We cannot guarantee that we can honor modification requests, as orders move quickly through our processing workflow. If your cancellation request is received and approved before shipment, we will initiate a refund following our Refund Policy procedures.

8. Carrier Responsibility

We contract with global shipping carriers to transport your orders, but the carrier is an independent third party. We do not control carrier operational decisions, delivery schedules, handling practices, customs processing or last-mile delivery operations. Our responsibility for your order ends once the carrier confirms possession of the package. Risk of loss, damage or theft transfers to you once the parcel is successfully delivered to the address you provided. Proof of delivery from the carrier constitutes confirmation that your order was delivered to your specified address.

9. Policy Updates

We maintain the right to update this Shipping Policy whenever necessary. Any revisions will be posted on this page of our website. It is your obligation to read and review this Shipping Policy each time before placing an order. Your continued purchase after policy changes signifies acceptance of the updated terms. If you have questions regarding shipping, duties, delivery timelines or tracking, please reach out to our team via the Contact page.